InterWorks Blog: Shoretel
Seeing as we're the experts, we thought we'd share some of our intel. But beware, this level of inside information may cause extreme shock and awe. If you get lost, just fire up a flare - we'll come and get you.
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Apr 2011
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To Telnet onto a ShoreTel switch you first have to enable Telnet on it. Keep in mind that this will only temporarily enable telnet, and you will need to run this command every time you want to...[more]
26
Oct 2010
There are several good ways to check the voice mail for a workgroup in shoreTel. Here is a list of them, and some notes on getting them to work.
The manual way - You can press the voice mail button...[more]
25
Aug 2010
Call Quality issues on VOiP phones can be hard to troubleshoot, and even harder to fix. It doesn't help when everyone notices it and complains about it to you regularly. Luckily this guide will teach...[more]
02
Jun 2010
Below are a list of the "Mute" Codes for Shoretel IP Phones. These codes will perform some common Shoretel tasks without physically power cycling the phone.
To Clear Cached Values<Mute...[more]
17
May 2010
When a Shoretel user travels to/from multiple offices, how do we set them up to make/receive calls at both locations? Recently I have seen cases where a single user is configured with two...[more]
14
May 2010
If you want the phone ring tone to go through the PC speakers and not a headset, this should fix you up.
To force the incoming phone call rings to go through the PC speakers instead of a headset, you...[more]
30
Apr 2010
We have several clients that want to be able to answer phone calls from the office at home. Luckily, ShoreTel's office anywhere feature does exactly what they need very easily, but here at InterWorks...[more]
20
Apr 2010
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Overview
Unfortunately, my co-wokrer spilled part of their soda pop on their numpad for their ShoreTel 230. When the soda dried up, it make a good portion of the keys sticky. To get to the keys, I...[more]
07
Apr 2010
Starting with the release of version 7, Shoretel has given the ability to load customized ringtones on their IP phones to the end user. While this is a great feature, Shoretel does not provide...[more]
02
Apr 2010
ShoreTel, which is our current VoIP phone system we use and recommend for our clients, publicly released a new revision. ShoreTel 10.1 was released with updates and a few new system features....[more]
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