InterWorks Blog: Shoretel
Seeing as we're the experts, we thought we'd share some of our intel. But beware, this level of inside information may cause extreme shock and awe. If you get lost, just fire up a flare - we'll come and get you.
May 16
2013
When installing a fresh copy of ShoreTel or migrating an existing ShoreTel install to a new server, by default the ShoreTel phones will try to retrieve their date and time from the ShoreTel server....[more]
0 comments | Feb 25
2013
One of the nice features about ShoreTel is the ease of use of the ShoreTel Communicator. One feature that can be enabled is Call Fowarding. This feature can allow users to forward incoming calls...[more]
Dec 26
2012
Overview
Call queuing is a great way for phone operators to manage high volume of calls. For ShoreTel systems version 12.x and lower on rare occasions a call will not fully disconnect and a received...[more]
Apr 30
2011
To Telnet onto a ShoreTel switch you first have to enable Telnet on it. Keep in mind that this will only temporarily enable telnet, and you will need to run this command every time you want to...[more]
Oct 26
2010
There are several good ways to check the voice mail for a workgroup in shoreTel. Here is a list of them, and some notes on getting them to work.
The manual way - You can press the voice mail button...[more]
Aug 25
2010
Call Quality issues on VOiP phones can be hard to troubleshoot, and even harder to fix. It doesn't help when everyone notices it and complains about it to you regularly. Luckily this guide will teach...[more]
Jun 02
2010
Below are a list of the "Mute" Codes for Shoretel IP Phones. These codes will perform some common Shoretel tasks without physically power cycling the phone.
To Clear Cached Values<Mute...[more]
May 17
2010
When a Shoretel user travels to/from multiple offices, how do we set them up to make/receive calls at both locations? Recently I have seen cases where a single user is configured with two...[more]
May 14
2010
If you want the phone ring tone to go through the PC speakers and not a headset, this should fix you up.
To force the incoming phone call rings to go through the PC speakers instead of a headset, you...[more]
Apr 30
2010
We have several clients that want to be able to answer phone calls from the office at home. Luckily, ShoreTel's office anywhere feature does exactly what they need very easily, but here at InterWorks...[more]
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