Ricoh Printers - General Scan to Email Setup and the "Sender's Name Not Selected" Error.

Mar 2010

Ricoh Printers - General Scan to Email Setup and the "Sender's Name Not Selected" Error.

comment icon34 comment(s) |

Ricoh network scanning functions are sometimes a pain to get configured correctly.  Although, once you get to know Ricoh - you get used to the quirky management functions and can generally navigate to get them set up.

Recently, while working with a Ricoh Aficio C2050 I ran across a "sender's name not selected" error message when trying to scan to Email.  I set the users address as both send and receive in the address book and configured the SMTP settings - but no joy.

After scouring the interwebs, I came across a small gem in a generic white paper...

As far as I can tell with the C2050, this has to be set on the device - there was no configurable option in the Web Image Monitor:



1.  Before enabling Auto Specify Sender’s Name feature, check to ensure there is a Key Operator’s E-mail address entered in the MFP. To check and/or enter one, follow this click path at the op panel: User Tools > Systems Settings > File Transfer > Administrator E-mail Address.

2.  To enable Auto Specify Sender’s Name, follow this click path: User Tools > System Settings > File Transfer > Auto Specify Sender’s Name (Choose On).



The white paper is attached for reference.


Scan_to_E-mail.pdf1.24 MB


October 26, 2010


Worked Great

Thanks for the tip. worked great on a Ricoh Mp 2000

December 2, 2010



Thanks for the tip. That saved a lot of head-scratching.

January 4, 2011


This is exactly what I was

This is exactly what I was looking for -- thanks for the tip!

February 8, 2011

Thank You


Thank you! I needed these... We already have 3 Ricohs which doesn't ask.. I knew there was a way.. but Ricohs are soo confusing to configure. Thanks again!

February 15, 2011

Paul Sinclair

Thank You

Indeed that was a little gem, I was configuring the scanner on my Ricoh 3224C remotely and was struggling to get a end user to scan successfully. After talking a user through that setting it worked a treat. Saved me a trip so thank you for that.

March 29, 2011


Printer problems

Ricoh printers give me problems all the time! I've found that when I send my queues to the printer, one little hang up will set me back five minutes as I have to reboot (Windows). I also found that the quality of the toner cartridges really matters. There are lots of options out there (dell 5110cn) is one example. The key is to find the right combination that works with the equipment you use.

May 26, 2011

Mary MacGregor-Reid


I just searched for this to fix my frustrations with emailing scans from a Ricoh. It fixed the probelm straight away - thanks so much

June 3, 2011

SSL Error

Scan to email problem

Does this machine support SSL?

February 24, 2012


SSL Error

No, it is only the most recent Ricoh introductions (like md-'11 on) that natively support SSL e-mail, like G-mail.

December 7, 2011



Dude, you rock! Thank you so much. Ricoh Aficio MP 6000.

January 13, 2012


Thank you!

Thanks so much for the info! I find Ricoh's help to be difficult to use, at best, and this was just what I needed.

February 24, 2012

Rod Gibson

Great tip!

Thanks a lot, man.. i was searching for that option through the entire web interface, then thanks to YOU i went to the machine and got it working in no time!

Greetings from Chile,


March 5, 2012


RICOH 6001

Yup. worked for me too. Thanks.

March 10, 2012



I've had to specify this on four different Ricohs I've deployed. I have to google it every time.

FYI, my most recent install is an MP c300, and the interface (and need for this trick) is the same as the larger 3501 and 2501s I've set up.

March 19, 2012



Been hitting my head on the wall for a bit on this one, thanks so much! Ricoh 2852

August 31, 2012

Daniel Ernst


Saved me from going mad! Thankyou so much!

November 29, 2012


I want to thank you with

I want to thank you with tears of joy in my eyes.

February 6, 2013

H. Smith

Brilliant! :)

Brilliant! :)

February 17, 2013



Very helpful - thanks much!

On a somewhat-related note, do you know if any of the scan settings will descreen? We're scanning some old publications from the 30s and beyond for an anniversary and although I've played with various settings on the 2550 I can't seem to hit on anything. We also have mp c4001 if that engine is any better.

February 22, 2013



Hey, this post is still saving a lot of time figuring out what's wrong.

Thanks a lot!!

November 19, 2013


Advice works perfectly with Infotech isc2020

Brilliant thanks Larry, I was pulling my hair out with this one!

November 19, 2013


Advice that keeps on helping

Worked on an MP161SPF

January 14, 2014


Ricoh Aficio SP-C431DN - 42 PPM Color Network Color Duplex Laser


I am looking to very fast and strong printer.

This is the printer that I found out today.

Would any one please tell me if this is a good printer to buy?

January 27, 2014



Glad you had this out there. Saved a lot of pain.

February 4, 2014



Thank you for the solution on a c2050.

May 22, 2014



Thanks so much for posting this solution. Saved me a bunch of time setting up scanners at my hospital.

June 16, 2014


Thank you so much - has been

Thank you so much - has been driving me crazy trying to figure out why I couldn't get the dratted machine to scan!

September 3, 2014


MP C4503


September 22, 2014


Ricoh Aticio MP C2050

Hi I am having problems in deleting an email from our machine. Can you walk with me through this issues. And also to to Add an email as well.

Thank You!

October 7, 2014

Tim Dearborn

Thank you!

I wasted two hours trying to fix this and then I found your article. Thank-you for posting this!

October 14, 2014


Scan to Email Fix

Thank you for tip! Works for RICOH C5501, too.

January 16, 2015

Frustrated in CA

Worked like a charm on my

Worked like a charm on my Aficio MP 7001. Thank you sir!

January 20, 2015


Still need help!!!

I can't get past the administrator permissions required to set it up, any help?