Ricoh Printers - General Scan to Email Setup and the "Sender's Name Not Selected" Error.

19
Mar 2010

Ricoh Printers - General Scan to Email Setup and the "Sender's Name Not Selected" Error.

comment icon28 comment(s) |

Ricoh network scanning functions are sometimes a pain to get configured correctly.  Although, once you get to know Ricoh - you get used to the quirky management functions and can generally navigate to get them set up.

Recently, while working with a Ricoh Aficio C2050 I ran across a "sender's name not selected" error message when trying to scan to Email.  I set the users address as both send and receive in the address book and configured the SMTP settings - but no joy.

After scouring the interwebs, I came across a small gem in a generic white paper...

As far as I can tell with the C2050, this has to be set on the device - there was no configurable option in the Web Image Monitor:

 

 

1.  Before enabling Auto Specify Sender’s Name feature, check to ensure there is a Key Operator’s E-mail address entered in the MFP. To check and/or enter one, follow this click path at the op panel: User Tools > Systems Settings > File Transfer > Administrator E-mail Address.

2.  To enable Auto Specify Sender’s Name, follow this click path: User Tools > System Settings > File Transfer > Auto Specify Sender’s Name (Choose On).

 

 

The white paper is attached for reference.

 

AttachmentSize
Scan_to_E-mail.pdf1.24 MB

Comments

October 26, 2010

Anonymous

Worked Great

Thanks for the tip. worked great on a Ricoh Mp 2000

December 2, 2010

Anonymous

Thanks

Thanks for the tip. That saved a lot of head-scratching.

January 4, 2011

Max

This is exactly what I was

This is exactly what I was looking for -- thanks for the tip!

February 8, 2011

Thank You

Thanks

Thank you! I needed these... We already have 3 Ricohs which doesn't ask.. I knew there was a way.. but Ricohs are soo confusing to configure. Thanks again!

February 15, 2011

Paul Sinclair

Thank You

Indeed that was a little gem, I was configuring the scanner on my Ricoh 3224C remotely and was struggling to get a end user to scan successfully. After talking a user through that setting it worked a treat. Saved me a trip so thank you for that.

March 29, 2011

Deb

Printer problems

Ricoh printers give me problems all the time! I've found that when I send my queues to the printer, one little hang up will set me back five minutes as I have to reboot (Windows). I also found that the quality of the toner cartridges really matters. There are lots of options out there (dell 5110cn) is one example. The key is to find the right combination that works with the equipment you use.

May 26, 2011

Mary MacGregor-Reid

brilliant!

I just searched for this to fix my frustrations with emailing scans from a Ricoh. It fixed the probelm straight away - thanks so much

June 3, 2011

SSL Error

Scan to email problem

Does this machine support SSL?

February 24, 2012

Anonymous

SSL Error

No, it is only the most recent Ricoh introductions (like md-'11 on) that natively support SSL e-mail, like G-mail.

December 7, 2011

Sean

Awesome

Dude, you rock! Thank you so much. Ricoh Aficio MP 6000.

January 13, 2012

Anonymous

Thank you!

Thanks so much for the info! I find Ricoh's help to be difficult to use, at best, and this was just what I needed.

February 24, 2012

Rod Gibson

Great tip!

Thanks a lot, man.. i was searching for that option through the entire web interface, then thanks to YOU i went to the machine and got it working in no time!

Greetings from Chile,

Rod.

March 5, 2012

Suzy

RICOH 6001

Yup. worked for me too. Thanks.

March 10, 2012

Anonymous

Thanks!

I've had to specify this on four different Ricohs I've deployed. I have to google it every time.

FYI, my most recent install is an MP c300, and the interface (and need for this trick) is the same as the larger 3501 and 2501s I've set up.

March 19, 2012

Anonymous

Wicked!

Been hitting my head on the wall for a bit on this one, thanks so much! Ricoh 2852

August 31, 2012

Daniel Ernst

Superstar!!

Saved me from going mad! Thankyou so much!

November 29, 2012

Anonymous

I want to thank you with

I want to thank you with tears of joy in my eyes.

February 6, 2013

H. Smith

Brilliant! :)

Brilliant! :)

February 17, 2013

Anonymous

Descreen?

Very helpful - thanks much!

On a somewhat-related note, do you know if any of the scan settings will descreen? We're scanning some old publications from the 30s and beyond for an anniversary and although I've played with various settings on the 2550 I can't seem to hit on anything. We also have mp c4001 if that engine is any better.

February 22, 2013

Anonymous

Perfect!

Hey, this post is still saving a lot of time figuring out what's wrong.

Thanks a lot!!

November 19, 2013

Martin

Advice works perfectly with Infotech isc2020

Brilliant thanks Larry, I was pulling my hair out with this one!

November 19, 2013

Anonymous

Advice that keeps on helping

Worked on an MP161SPF

January 14, 2014

SP-C431DN

Ricoh Aficio SP-C431DN - 42 PPM Color Network Color Duplex Laser

HI

I am looking to very fast and strong printer.

This is the printer that I found out today.

http://www.a14electronics.com/product/ricoh-aficio-sp-c431dn-42-ppm-colo...

Would any one please tell me if this is a good printer to buy?

January 27, 2014

Don

Thanks

Glad you had this out there. Saved a lot of pain.

February 4, 2014

Anonymous

Thanks

Thank you for the solution on a c2050.

May 22, 2014

Anonymous

Thanks

Thanks so much for posting this solution. Saved me a bunch of time setting up scanners at my hospital.

June 16, 2014

Carolyn

Thank you so much - has been

Thank you so much - has been driving me crazy trying to figure out why I couldn't get the dratted machine to scan!

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