Outlook 2010 stuck on loading profile window

30
Jul 2010

Outlook 2010 stuck on loading profile window

Tags: 2010, frozen, loading, locked up, Office, Office 2010, Outlook 2010, Networking
comment icon35 comment(s) |

I have noticed at various times when I close Outlook 2010 and re-open, it gets stuck on the Loading Profile screen.  The only way I found to alleviate the issue is to reboot the computer and Outlook will open correctly.

 

Loading

 

I Searched the internet but was unable to find a valid fix for the problem.  After a little research, I found multiple entries for agent.exe in the taskmanager.

 

Tasks

 

Once both of those were closed, Outlook opened properly without having to reboot the computer.

 

- Larry

 

Edit:

Thanks to the anonymous poster on 04/09 for a permanent work-around to this issue in Win7.  Follow these instructions:

1)  Right click the agent.exe process and click properties.

2)  Change the compatibility mode to Windows XP SP3.

3)  Terminate agent.exe as above and restart Shoretel/Outlook or reboot your computer.

Unfortunately, this does not fix the issue in WinXP.

 

- Larry

 


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Comments

May 19, 2011

Huy

Thanks!

Thank you so much! It worked like a charm.

September 14, 2011

The Dude

Awesome

Thank you so much for posting this fix...it worked great...it was driving me crazy, as I would sometimes accidentally close Outlook and then I was forced to do a reboot! again, many thanks.

...the dude.

September 23, 2011

Joe Velez

Super Thanks

I just wanted to drop my 2 cents and say thanks for the post. Took me several different searches over several days to come across this post, and the solution was excellent. Switching between my office network, to home network caused issues w/ Outlook 2010 -- and even coming back to the office (all without a restart) still had issues w/ Outlook. I hate having to reboot for stupid ish. Thanks again!

September 27, 2011

MC

Thanks!

I tried your fix and it seems to work great! Thanks a ton.

October 14, 2011

dgreene

Thanks

Just wanted to say thanks. Saved me some troubleshooting. TID worked great.

November 10, 2011

Ryan Whitaker

Just in case that does not

Just in case that does not work, create a .bat file to end agent.exe when you launch Outlook.

taskkill /im agent.exe /f
“C:\Program Files\Microsoft Office\Office14\outlook.exe”
Exit

Then create a shortcut to this .bat file and change the icon back to the Outlook icon. So the user thinks they are launching Outlook. Works everytime, however the cmd window will sometimes stay open ;)

December 5, 2011

tmacn

Thanks, saved me a lot of

Thanks, saved me a lot of frustration.

February 17, 2012

Thom (@thommck)

Thanks!

This was plaguing me since I upgraded from Office 2007 to 2010.
This was the top result on my Google search and saved me from having to troubleshoot through all the different processes!

(I'm using Windows XP, ShoreTel 10.2)

March 8, 2012

Christopher

Thank you..you did awesome

Thank you so much for this fix for the over priced, soon to be much less influential Microsoft product Outlook. Wonderful, Wonderful, Wonderful, Wonderful, Wonderful.

May 23, 2012

Ron

So glad I found this fix.

So glad I found this fix. Exactly what my issue was with this user. Have her making sure she gives her pc a few minutes to load desktop and shoretel is up and running and she seems good now. Ending the agent.exe was a huge help and quickly relieved my stress.

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