         |
Business ApplicationsBusiness Applications : OfficeLookOfficeLook: Call Center/Business ManagementSee the OfficeLook web site for more informationTake Control of Your Business Operations 
OfficeLook is an added value software solution for the Siemens Hicom 150 E product family. It provides the ability to easily monitor office personnel telephone activity. Get real-time answers to the daily questions you have for your staff, such as:
OfficeLook is a simple-to-use PC application that harnesses the power of the Siemens Hicom 150 E. It tracks all calls made in and out of your office and provides real-time information on all calling activity including standard Automatic Call Distribution reporting features. OfficeLook is a call accounting tool which installs easily and operates on a single PC or across a network. By deciphering data collected from the Hicom 150 E and placing them into records that are easy to use, read and analyze, OfficeLook becomes a real-time monitor for managers and supervisors of day-to-day activities. 
An intuitive color-coded status indicator furnishes you with a quick snap-shot of personnel, broken down individually and by department, allowing you to immediately know who's in, out, on the phone or away from their desk. This knowledge gives you the ability to direct incoming customer calls with extreme accuracy and will increase customer satisfaction.
OfficeLook operates on a stand-alone PC or a server networked using TCP/IP. It supports 10 groups with up to 16 users per group, for a total of 160 users per system site. Here are some examples of how OfficeLook can help save your employees time, increase customer satisfaction, streamline internal and external communication and ultimately grow your business. Employee Availability in Real-Time A customer calls and wants to speak to a specific sales representative. The attendant looks at her desktop to see that he/she is not logged in. Immediately the attendant can tell the customer of his/her availability and can offer to put them in touch with someone in the representative's department who is available and can be of service. Immediate Worker Status 
Employees log in and out at their phone terminal daily and take advantage of the color status indicators which alert co-workers of their current status (i.e. logged on/off, available, unavailable, work/wrap-up, on phone, ringing/dialing). This practice can eliminate time cards, sign-out books and wasteful paging or searching of unavailable employees.
Ideal Management Tool Simple management of all calls allows for easy reselling of phone calls, prompt call allocation by department or accounts and reports to help motivate telemarketing and customer service departments. Eliminate Phone Abuse Save time and money by eliminating telephone abuse such as continuous use of directory assistance, excessive personal calls, calls placed by unauthorized personnel and calls to dial-up recordings. Call Detail Report The call detail report can provide daily, weekly or monthly tracking of phone costs by an individual and/or department. It breaks down incoming and outgoing calls by phone number, time per call, average number of rings before calls are answered, number of abandoned calls and overall average call duration. 
Billing Detail Report The billing detail report can provide daily, weekly or monthly tracking of phone costs by an individual and/or department. Its cost accounting features break down outgoing calls by phone numbers, cost per call and overall average cost per call. Assure Accurate Phone Bills Confirm accuracy of local and long distance bills and that all trunks are being utilized. So take control of your business operations today and let OfficeLook work for you! System Requirements
|
© 2003 Interworks Systems, Inc. All rights reserved.