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Voice Over IP

Voice Over IP
Using a VOIP system is one of the simplest and most cost effective ways of connecting you to your customers, no matter where you happen to be at the moment. This powerful technology leverages the power of your network or internet connection, making the need for expensive phone systems a thing of the past. And using this technology allows your company to have access to many useful features at a fraction of the price.

With a VOIP system you can do the following and more:

  • Set up an automated attendant for call routing.
  • Receive and manage voice mails from your computer.
  • Forward calls to wherever you happen to be at the moment.
  • Connect multiple offices over the Internet to the same system, and dial between offices using only an extension.
  • Create a call center.
  • Connect several home offices into one system.

Cost Effective Setup
One of the big advantages to having a VOIP system is to help drive down IT costs. With this technology, you can connect people on different phone systems, in different offices, or even at home/on the road. And in many cases we can install these systems without the overhead of an extra network.

Here are a few ways InterWorks can save you money:

  • Purchasing at cost – You receive our vendor discounts for all hardware purchases.
  • Set up your VOIP system on your existing network. 
  • Provide a top quality installation from certified technicians.
  • Integrate a VOIP installation project with other networking projects / upgrades.

Call Center Capabilities
We can offer call centers many advanced services and features using a VOIP based phone system, and we can even connect multiple call centers together for a more flexible approach to call handling. Here are a few of the features available:

  • Call queuing with announcements and features for callers.
  • Overflow management.
  • Redundancy for disaster recovery.
  • Call routing with number identification.
  • Real time management and historical reporting. 
  • And more.

In fact, there are far too many setups and features available to list. If you’re interested in setting up your call center with a highly flexible and cost effective solution, please give us a call. We would be happy to discuss the many options we have available with you.

Shoretel Certified Champion Partner
InterWorks is also a Shoretel Certified Champion Partner, meaning that not only do we give very competitive pricing, but we have also proven our knowledge of Shoretel products along with our ability to implement and troubleshoot VOIP systems quickly and effectively.